Customer Service Representative

Job #2245: Chameleon Technologies is searching for a Customer Service Representative Provides quick and accurate customer call resolution and/or routing to the appropriate team or Support Professional within the targeted support application via phone and electronic case transfers. Responsibilities include using Clarify, Internet, and other internal resources to collect information to verify eligibility for support, summarizing the key elements of the technical problem and determining if the issue falls within defined support boundaries, efficiently resolving and closing cases and ensuring complete case documentation for all support issues and meeting defined response and quality goals and properly sets and manages customer expectations.

 

REQUIREMENTS:

  • 3+5 years of experience for this role are required.  This experience should be working with escalations and issue resolution
  • Good communication skills, time management, experience working in a support role
  • Strong analytical skills and be able to think on the fly to resolve escalation issues

 

Tops 3 skills a successful candidate must possess:

  1. Strong Communication skills
  2. Experience working with multiple deliverables and escalations at once – strong analytical skills
  3. Experience with customer facing roles

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