Job #2425: Chameleon Technologies is seeking a T-SQL Development Support Engineer. This company’s customers’ satisfaction with their service is a critical part of their success. When their customers have a technically complex situation that can’t be solved with the first line of support, they depend on their talented Development Support team. As a Development Support Engineer, you’ll be the bridge between the non-technical customers and their highly skilled Development team.

 

If you’re a fearless learner and a puzzle solver who is comfortable working in the unknown, then this could be an excellent opportunity for you. Additionally, if you’re looking to leverage and grow your technical and interpersonal skills and you might have an interest in software development in the future, this role can take you in that direction.

 

RESPONSIBILITIES:

  • Providing customized and often complex Transact SQL (T-SQL) script deliverables to resolve data issues
  • Responding to all issues with clear communication, technical creativity and a commitment to problem resolution
  • Stepping through our product’s source code to identify application behavior and defects
  • Collaborating with various internal departments in determining root causes, and recommending solutions
  • Partnering with our Development team to aid in solving complicated issues with the application and/or database
  • Contributing to knowledge base content, including but not limited to articles, guides, documentation and training material
  • Recommending new technology and improvements to streamline Development Support processes
  • Communicating with Account Managers and other department personnel to understand customer needs
  • Be available to complete urgent customer requests during off-hours when on-call

 

 

QUALIFICATIONS:

  • Advanced T-SQL scripting is required
  • Strong Microsoft SQL Server database knowledge is required
  • Experience working for a software company in application support or development role
  • Experience with scripting languages such as Windows PowerShell is highly preferred
  • Excellent interpersonal skills, with a proven track record of establishing credibility and professional relationships with key customers (internal and external)
  • Proven ability to engage quickly and drive resolutions
  • Adept at communicating in small groups of people with disparate technological capabilities and understandings
  • Confident, professional, and effective communicator (both verbally and in written form) that can work with all levels and departments in the organization
  • Willingness to readily adjust to new demands, requirements, or directions, and the ability to shift priorities when necessary
  • Ability to work effectively under pressure and balance competing tasks in a rapidly changing environment

 

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