Job #2276: Chameleon Technologies is searching for a Program Manager for a contract role in Redmond.  You will join a small team of Business Operation Program Managers with a charter to positively impact the billing experience by showing your passion for driving down pricing errors and maximizing throughput while minimizing manual efforts.  Your attention to detail and eye for improvements (no matter how small) is valued.  This team enables business growth through launch planning, tracking, and execution of new services and offers across all direct, enterprise, and partner channels.

 

Responsibilities:

  • Ensure successful onboarding of key attributes to commerce/SAP systems that enables services and offer launch plans
  • Identify areas for automation between key commerce systems, write feature specifications, and implement them to improve agility, accuracy, and volume
  • Develop, collect, report, and improve KPIs related to agility, accuracy, and volume
  • Influence and ensure the many participants in the release process perform their activities ahead of schedule
  • Adjust priorities, decisions, and actions to respond to multiple demands, unanticipated events, and new information daily
  • Apply your knowledge of software development life cycle processes to drive release cadences
  • Raise your hand when you have concerns over launch plans based on your business acumen
  • Demonstrate strong organizational skills through your experience institutionalizing them across a team through process or system changes
  • Jump in to assist the team in whatever capacity may be required during crunch times

 

Requirements:

  • Four-year Bachelor of Arts or Bachelor of Science degree
  • 5+ years of experience in Release Management delivering project readiness efforts through prioritization, scheduling, issue identification and resolution, risk mitigation, and dependency management
  • 4+ years of expert-level Excel experience (e.g. complex formulas, pivot tables, macros)
  • 2+ years of SQL reporting and dash boarding experience
  • 2+ years of experience with agile methodologies to deliver products
  • 2+ years of experience writing feature specifications

 

Preferred Skills:

  • Bachelor’s degree in a technical, operational, or financial field such as Computer Science, Computer Information Systems, Engineering, Accounting, Operations, or Finance
  • Certification in a project management methodology such as SCRUM, PMP, or Six Sigma
  • Technical background with experience automating business processes

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