Job #2305: Chameleon Technologies is searching for a Support Analyst for a contract role in Redmond, WA.  Have you ever wanted to be part of a multi-billion dollar, development stage business growing at triple digit percentages annually?  This strategic cloud platform, is experiencing phenomenal growth, so we are expanding our business operations team.  Join us if you have an entrepreneurial bias to drive rapid change and deliver services at an ever-increasing pace to our customers.

This team enables business growth through launch planning, tracking, and execution of new services (e.g. Storage, Virtual Machines) and offers (e.g. Free Trial, Pay as you Go) across all Direct, Enterprise, and Partner channels and clouds.

Our responsibilities include the following:

  • Acting as the final gate keeper for all product pricing changes
  • Leading system and process improvements to improve KPIs related to billing agility, volume, and invoicing accuracy
  • Vetting, launching, altering, or decommissioning services and offers
  • Enabling billing for services and offers in multiple channels, languages, and currencies
  • Tracking and evangelizing launch readiness scorecards
  • Reviewing and contributing to all customer outbound communications related to service launches
  • Compiling the Service Level Agreements for all service launches at the time of general availability

Responsibilities:

You will join a small team of Business Operation Program Managers with a charter to positively impact the billing experience by showing your passion for driving down pricing errors and maximizing throughput while minimizing manual efforts.  Your attention to detail and eye for improvements (no matter how small) is valued.

  • Ensure successful onboarding of key attributes to commerce/SAP systems that enables services and offer launch plans
  • Identify areas for automation between key commerce systems, write feature specifications, and implement them to improve agility, accuracy, and volume
  • Develop, collect, report, and improve KPIs related to agility, accuracy, and volume
  • Influence and ensure the many participants in the release process perform their activities ahead of schedule
  • Adjust priorities, decisions, and actions to respond to multiple demands, unanticipated events, and new information daily
  • Apply your knowledge of software development life cycle processes to drive release cadences
  • Raise your hand when you have concerns over launch plans based on your business acumen
  • Demonstrate strong organizational skills through your experience institutionalizing them across a team through process or system changes
  • Jump in to assist the team in whatever capacity may be required during crunch times

Required Skills:

  • Four-year Bachelor of Arts or Bachelor of Science degree
  • 5+ years of experience in Release Management delivering project readiness efforts through prioritization, scheduling, issue identification and resolution, risk mitigation, and dependency management
  • 4+ years of expert-level Excel experience (e.g. complex formulas, pivot tables, macros)
  • 2+ years of SQL reporting and dashboarding experience
  • 2+ years of experience with Agile methodologies to deliver products
  • 2+ years of experience writing feature specifications

Preferred Skills (not required):

  • Bachelor’s degree in a technical, operational, or financial field such as Computer Science, Computer Information Systems, Engineering, Accounting, Operations, or Finance
  • Certification in a project management methodology such as SCRUM, PMP, or Six Sigma
  • Technical background with experience automating business processes

TOP 3 SKILLS A SUCCESSFUL CANDIDATE MUST POSSESS:

  1. Excel Macros (4 years of writing macros in Excel)
  2. Data auditing and mining (3-4 years)
  3. Presentation in front of a group of 10 or more (2 years)

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