Job #2468: Chameleon Technologies is searching for an IT Manager of Infrastructure to lead a Global Infrastructure team in the Information Technology organization in Bothell, WA.  The Infrastructure team is responsible for all IT infrastructure to support a global 24×7 enterprise.


The IT Infrastructure Manager will have responsibility for all technology infrastructure required to support business operations in a 24×7 environment.  This position will provide leadership for internal staff and external contractor relationships under the guidance of the Director of IT.


As a qualified candidate, you should have a strong hands-on technical background and be obsessed with delivering an exceptional customer service experience.  Demonstrated ability to develop and execute a strategic vision in support of a growing global enterprise and the update/disposition of legacy infrastructure as required.  You possess a problem-solving attitude with an ability to motivate your team to achieve specific goals.  You are process driven and results orientated.  Previous experience in a manager or supervisory role is required.


Principal Responsibilities:


  • Responsible for Server operating systems, network, firewall, security, servers, storage, database administration, telecommunication, and back-up and recovery (the IT infrastructure
  • Analyze the organization’s computer needs and recommend possible upgrades to consider
  • Plan and direct the installation and maintenance of computer hardware and software
  • Ensure the security of our network and data
  • Perform cost/benefit analysis for new projects and justify funding on projects to the IT Steering Committee
  • Develop, implement and manage infrastructure project plans to meet business needs.
  • CoordinateSupportExecute 3rd Party Packaged software updates as required
  • Perform regular audits and maintain required documentation to support internal and external audit,
  • Manage vendor and supplier selection to insure successful solutions for the infrastructure.
  • Determine short and long-term personnel needs for the Infrastructure Team
  • Provide leadership, development, mentoring and performance management for the IT Infrastructure team.
  • Develop and maintain policies and procedures for the IT infrastructure.
  • Develop, establish and implement measurable standards (KPI’s)for service delivery, service support and problem resolution as they apply to the infrastructure.


Knowledge, Skills, and Abilities:


  • Bachelor’s degree
  • Minimum 7 years IT infrastructure experience.
  • Minimum 3 years in a management or lead position
  • Minimum 5 years hands on experience with Microsoft Windows infrastructure including AD, O/S, SQL, Office 365
  • Minimum 5 years VMware ESX, vSphere, vCenter
  • Minimum 5 years of experience in a high availability global (24X7, 99% uptime) environment
  • Experience managing Enterprise Storage, Firewall’s, WAN configuration, VLAN’s, Network segmentation, Wireless AP configuration
  • Experience implementing and supporting cloud services such as those provided by AWS and MSFT Azure
  • Outstanding project management experience with infrastructure installation and deployment.
  • Team management skills
  • Proven integrity with recommendations
  • Excellent attention to detail and well organized
  • Able to deal effectively with a wide variety of people
  • Able to work effectively both independently and as part of a team
  • Customer-service oriented with a problem-solving attitude
  • Excellent written and verbal communications skills



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