Our Seattle based client is looking for people to join their growing team as a Systems Engineer, Senior Systems Engineer, Lead or Manager Systems Engineer.  This is a fully remote position! 

Are you someone that loves to build things: products, companies, markets, and their careers! Think you have what it takes to work on one of the best teams in the industry? Read on.

We are looking for a Support Engineer that love a challenge, have a knack for technical support, and also appreciate working with diverse clients.  There are real opportunities for career advancement within Support or in other business units. Support is the place to prove your worth and develop a base for career growth in the company.

 

Duties and Responsibilities

  1. part of the Support team, you will be both working with customers to resolve technical issues using a variety of internal resources and providing data analysis to understand and troubleshoot systems.
  • Provide hardware and firmware deployment support for ExtraHop appliances, including issues with data feeds from network infrastructure, virtual switches, and packet forwarders
  • Document incident cases, feature requests, and customer questions
  • Escalate technical cases to the appropriate technical resource
  • Act as the single point of contact for customer questions and concerns
  • Provide professional, concise communication with customers
  • Act as a team player to augment the Remote Data Analysis team duties including preparation of analysis reports

 

Required Qualifications and Experience

  • Four-year degree or equivalent in a related discipline such as information technology, computer science, business, or engineering
  • At least two years of experience in IS or IT (more experience necessary for senior and management roles)
  • Experience with Unix/Linux based operating systems
  • Working knowledge of networking and virtual systems
  • Working knowledge of the OSI Model
  • Excellent customer service, organizational, and documentation skills
  • Working knowledge of networking protocols including TCP/IP, DNS, DHCP, and multicast
  • Working knowledge of application protocols including HTTP, SSL, FTP, SMTP, and LDAP
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