Data Analytics & Business Intelligence Contractor – Guest Communications Optimization
We are seeking a Data Analytics and Business Intelligence contractor for a 6-month W2 contract. This position will support guest communications by creating and documenting business rules, improving communications strategies, and driving operational efficiency across digital channels (email, SMS, and app).
Location: Onsite in SeaTac, WA
Contract Type: 6-month W2
Pay Rate: $40–$55/hour (DOE)
Schedule: Full-time, standard business hours
Key Responsibilities:
-
Collaborate with the Guest Communications team to design and test proofs of concept for new communication strategies, technologies, and workflows.
-
Evaluate effectiveness of pilot programs and recommend scalable solutions.
-
Validate the impact of new initiatives through rigorous testing and data analysis.
-
Identify ways to apply AI and machine learning for enhanced communication performance.
-
Monitor performance and continuously optimize communication rules and flows.
-
Define and document communication rules and processes for internal use and training.
-
Identify and recommend solutions to close performance gaps or reduce operational risk.
-
Lead root cause analysis and propose actionable resolutions to communication flow failures.
-
Drive continuous improvement initiatives to increase efficiency and effectiveness.
Required Experience & Skills:
-
7+ years of experience in program/project management, technology innovation, or communications.
-
Bachelor’s degree in a related field (Information Systems, Communications, Business, IT) or 2 additional years of relevant experience in lieu.
-
Proven ability to manage communications systems and multi-channel strategies.
-
Experience with CRM platforms and performance-focused communications.
-
Excellent project management, collaboration, and organizational skills.
-
Technologically savvy with strong analytical and problem-solving skills.
-
Effective communicator with strong verbal and written communication abilities.
-
Ability to manage multiple priorities and adapt in a fast-paced environment.
-
Proficient in Microsoft Office Suite.
-
High school diploma or equivalent required.
-
Must be authorized to work in the U.S.
-
Minimum age: 18
Preferred Qualifications:
-
Familiarity with tools like Airship, Sabre, Amadeus, Sprinklr, or 15Below
-
Experience in airline or hospitality industries is a plus
-
Knowledge of Agile, Lean, or Design Thinking frameworks
-
Certifications such as PMP or PRINCE2
-
Exposure to data analytics and business intelligence tools
-
Ability to collaborate cross-functionally and influence without authority
-
High energy and comfort working in evolving environments
Leadership Expectations:
-
Demonstrated ability to influence change with strategic impact.
-
Strong interpersonal skills to build effective internal and external relationships.
-
Comfortable driving alignment and decision-making across departments.
