Chameleon Technologies is seeking an experienced Principal ServiceNow Engineer for a permanent, full-time direct hire opportunity with a large enterprise organization.
This is a senior-level position for someone who brings deep ServiceNow technical expertise and can help shape platform strategy, architecture, governance, and long-term direction. You’ll partner closely with stakeholders, developers, architects, product owners, and operations teams to design, operate, and continuously improve enterprise-scale ServiceNow services.
The ideal candidate combines strong hands-on technical knowledge with the ability to influence architecture, guide engineering teams, solve complex problems, and drive measurable improvements in platform quality, reliability, performance, and cost efficiency.
Employment Type: Permanent, Full-Time / Direct Hire
Work Arrangement: Hybrid
What You’ll Do
• Help own and shape the ServiceNow product strategy, roadmap, and platform direction
• Define architecture and platform strategy for enterprise-scale ServiceNow solutions
• Establish integration and enterprise architecture patterns
• Guide application lifecycle decisions, including modernization, rationalization, and retirement
• Establish platform governance, engineering standards, and best practices
• Partner with architects, developers, product owners, and operations teams in an Agile/Scrum environment
• Translate business and technical requirements into scalable service architecture
• Improve platform quality, performance, reliability, security, and cost efficiency
• Lead troubleshooting and root cause analysis for complex platform and service issues
• Strengthen disaster recovery and service resilience capabilities
• Support release planning, testing, and production readiness
• Use data and metrics to drive platform priorities, engineering decisions, and continuous improvement
Required Qualifications
• Bachelor’s degree in Computer Science, Computer Engineering, Mathematics, Engineering, or a related field, or an equivalent combination of education and experience
• 8+ years of related technology and engineering experience
• Strong ServiceNow and enterprise platform experience
• Strong experience with automation, particularly deployment, recovery, and other operational processes
• Experience designing and supporting n-tier solutions
• Strong understanding of resilience modeling, failure mode analysis, and service outage simulation
• Experience translating business and technical requirements into service architecture
• Demonstrated ability to influence engineering teams and technical stakeholders
• Experience participating in backlog prioritization and Agile delivery processes
• Strong analytical skills with experience using data and metrics to guide decisions
• Advanced troubleshooting, root cause analysis, and problem-solving skills
Preferred Qualifications
• ServiceNow certifications such as CSA, CAD, or EA
• Strong experience with ServiceNow CMDB and Application Portfolio Management (APM)
• Solid understanding of CSDM and Configuration Item relationships
• Experience with ServiceNow integrations
• Previous experience as a Product Owner or Business Analyst
• Agile/Scrum delivery experience
• Strong stakeholder management and communication skills
Compensation
Compensation varies based on work location, experience, and qualifications. The published hourly base ranges for eligible locations are approximately $68.33 to $121.29 per hour, depending on geographic location.
Additional compensation and a comprehensive employee benefits package may be available as part of this permanent position.
About Chameleon Technologies
Chameleon Technologies is a staffing and technology solutions firm that has been connecting exceptional professionals with leading organizations since 2000. We work closely with our clients to understand the position, team, technology environment, and culture to help create successful long-term matches.