We are seeking an experienced IT Business Systems Analyst with strong Salesforce experience to lead complex business analysis initiatives and help shape technology solutions across the organization. This is a full-time, permanent position. This role partners closely with business stakeholders and technical teams to translate business needs into scalable solutions, improve processes, and drive successful delivery.
Key Responsibilities
- Lead requirements gathering and stakeholder sessions for complex, cross-functional technology initiatives.
- Analyze business processes, identify gaps and opportunities, and recommend effective technology solutions.
- Translate business needs into functional requirements, user stories, acceptance criteria, and process flows.
- Serve as a liaison between business stakeholders and technical teams, driving alignment and resolving requirements questions.
- Evaluate solution options based on business value, technical feasibility, risk, and system capabilities.
- Lead process mapping, gap analysis, requirements validation, and solution readiness activities.
- Coordinate and support testing and User Acceptance Testing (UAT), including test scenarios and issue resolution.
- Participate in backlog refinement, sprint planning, release planning, and other Agile delivery activities.
- Identify and communicate project risks, dependencies, and potential impacts.
- Lead smaller initiatives or workstreams from intake through implementation.
- Mentor less experienced analysts and contribute to business analysis standards and best practices.
Qualifications
- Bachelor’s degree in Information Systems, Business, Computer Science, or related field, or equivalent experience.
- 5–7+ years of experience in business systems analysis, business analysis, or a similar technology-focused role.
- Hands-on Salesforce experience required.
- Salesforce Field Service experience strongly preferred.
- Demonstrated experience leading requirements and solution design efforts for complex or cross-functional initiatives.
- Experience supporting enterprise applications such as CRM, ERP, or similar platforms.
- Strong experience with requirements elicitation, documentation, validation, and traceability.
- Experience working in Agile or hybrid delivery environments.
- Strong stakeholder management, facilitation, analytical, and communication skills.
- Ability to independently manage multiple priorities and drive initiatives forward.
Preferred
- Salesforce certifications or relevant enterprise platform certifications.
- CBAP or other business analysis certification.
- Scrum, SAFe, or other Agile certification.
- Experience leading enterprise or cross-functional technology initiatives.
Compensation
Hiring Range: $98,000 – $113,400 + an annual bonus based on company performance